1. Information We Collect
Global Grid Immigration Solutions ("we," "us," or "our") collects personal information that you voluntarily provide when using our website or engaging our services. This may include:
- Contact information: Name, email address, phone number, and country of residence
- Immigration information: Passport details, immigration history, work experience, education credentials, and other information relevant to your application
- Financial information: Payment details (processed securely through third-party payment processors)
- Usage data: IP address, browser type, pages visited, and time spent on our website (collected automatically via cookies and analytics tools)
2. How We Use Information
We use the personal information we collect for the following purposes:
- To provide immigration consulting services as outlined in your Retainer Agreement
- To prepare and submit immigration applications on your behalf
- To communicate with you regarding your case, appointments, and service updates
- To send relevant immigration news, draw updates, and policy changes (you may unsubscribe at any time)
- To improve our website and services through analytics
- To comply with legal and regulatory obligations
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Government authorities: IRCC, ESDC, IRB, and other relevant authorities as required for your immigration applications
- Service providers: Trusted third-party providers who assist us in delivering services (e.g., payment processors, secure document storage) — bound by confidentiality agreements
- Legal obligation: When required by law, court order, or regulatory requirement
- With your consent: For any other purpose with your explicit written consent
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve any disputes. Immigration files are typically retained for a minimum of 7 years in accordance with professional regulatory requirements. You may request deletion of your data subject to these retention requirements.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted file storage, secure communication channels, and restricted access to client files. However, no method of transmission over the internet is completely secure — we cannot guarantee absolute security.
6. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us at [email protected].
7. Cookies
We use cookies and similar tracking technologies on our website. Please see our Cookie Policy for detailed information on how we use cookies and how you can manage your preferences.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the revised policy on our website with an updated date. Your continued use of our services following any changes constitutes your acceptance of the revised policy.
11. Contact
For privacy-related questions or to exercise your rights, please contact our Privacy Officer:
- Email: [email protected]
- Phone: +1(437)-974-4650
- Address: 6700 Century Ave, Mississauga, ON L5N 1V8